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IT Operation & Support
IT OPERATIONS & SUPPORT
Why IT operations & support is crucial
In today's digital world, a stable and efficient IT infrastructure is the backbone of any successful company. IT operations and support not only ensure that your systems run smoothly, but also minimise downtime and protect against security risks. With professional IT services, you benefit from reliable support that resolves problems quickly and forward-looking management that adapts your IT to future challenges.
Our services for your business
We have positioned ourselves so that you can fully rely on us at every level of your IT infrastructure. We can take over parts of the process for you, as shown, or the entire process on request - depending on what you want and can use your experts for.
Support & Operation
Our technical support ensures smooth IT operations with 24/7 availability and fast response times. Thanks to proactive monitoring, we recognise and resolve problems at an early stage before they disrupt your processes. With SLA-based services, we guarantee the highest service quality and reliability.
- Network monitoring: permanent monitoring of your IT infrastructure
- Fault diagnosis and rectification: fast and efficient problem solving
- IT documentation: Transparent reports for optimum traceability
Maintenance
Regular maintenance is crucial to ensure the stability, security and efficiency of your IT systems. By maintaining and updating both hardware and software, your systems remain reliable and protected against security vulnerabilities.
Our services include automated updates, regular security patches and the optimisation of hardware to extend its service life.
We use preventive measures to minimise downtimes and keep your infrastructure operational at all times. Protect your IT investments and benefit from a secure and high-performance IT environment.
Roll-out management
Efficient roll-out management ensures the smooth introduction of new software or system upgrades in your organisation. We take care of the planning, coordination and implementation so that your IT environment remains future-proof without disrupting ongoing operations.
Our services include strategic planning, in which we analyse and minimise potential risks, as well as smooth implementation through precise coordination of resources and deadlines. To support your employees with the integration of new systems, we offer user training to ensure fast and effective utilisation. After the roll-out, we ensure that the systems run smoothly through continuous monitoring and optimisation.
End User Computing (EUC)
With End User Computing (EUC), we ensure that your employees always have access to the IT resources they need to work productively. The focus is on user-friendliness, reliability and smooth availability.
Our services include the provision of modern workstations, the management of end devices and the integration of user-friendly applications. With solutions such as Virtual Desktop Infrastructure (VDI) and cloud-based platforms, we create flexible and location-independent working options. We also ensure smooth operation and fast support in the event of problems.
Ready for the next step?
Let's talk about your project without obligation. Our experts will work with you to assess your requirements and provide you with a customised quote.
Martin PetersLine Manager
Enterprise Client Management
With Enterprise Client Management, we ensure the central administration and standardisation of your workplace systems and end devices. Thanks to clear processes and automated workflows, we guarantee stable operability and an efficient IT environment.
Our services include:
Centralised control: Uniform management of hardware, software and guidelines.
Standardisation: Consistent IT environments for greater efficiency and reduced complexity.
Automated updates: Fast distribution of security patches and applications.
Support and monitoring: Ongoing monitoring and fast troubleshooting.
Modern Device Management (MDM)
Modern Device Management (MDM) enables the centralised management of your end devices, often with the help of cloud-based solutions that promote flexibility and efficiency. With MDM, you retain full control over both devices and applications, regardless of location or platform. At the same time, MDM ensures standardised configurations and protects your infrastructure with strict security guidelines and encryption.
This modern management solution increases the security, standardisation and scalability of your IT environment - ideal for the requirements of flexible and mobile workstations.
IT service management
IT Service Management (ITSM) encompasses the provision and management of IT services to ensure that all IT processes run efficiently and reliably. By using proven ITSM frameworks, we optimise the provision of services and support your organisation in achieving greater efficiency and quality in IT.
With ITSM, we improve service quality, enable rapid problem resolution and create a structured, scalable IT environment that is customised to your company's needs. We also ensure that your IT infrastructure always complies with the latest security standards and can be scaled easily.
IT monitoring
IT monitoring ensures that your IT infrastructure functions reliably at all times. By proactively monitoring systems, networks and applications, we recognise potential problems at an early stage and prevent failures. Our monitoring solutions provide real-time monitoring to ensure the performance and availability of your IT resources and initiate immediate action in the event of faults.
With automated alarm settings and regular performance reports, we offer you complete transparency and continuous optimisation of your IT environment. This keeps your infrastructure stable and secure.
And why with us?
Thanks to our many years of cooperation with numerous global players, we can draw on a wide range of experience and also support your company in a targeted manner with your upcoming challenges as experienced consultants. We attach great importance to a successful and efficient dialogue with you in order to master your projects to your complete satisfaction.
If you need experts in IT consulting for your projects, you've come to the right place. Thanks to our many years of experience and work with a wide variety of clients, we can also tackle your challenges. Talk to our experts now:
Oliver Dornberger
Head of Global Operations
Companies that have trusted us for years
Certified excellence
We regularly have the quality of all our services independently assessed.
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