Quality

We want to offer our customers top performance. To this end, we use customer-oriented quality management that takes a process- and system-oriented approach.

Clear organizational structures and advanced quality management methods help us to continuously improve our services and processes.

CGF CounselGroupFrankfurt AG operates according to globally certified standards for quality management.

ISO 9001:2015

As an agile organization, CGF AG understands its quality management system as well as its consulting claim as a holistic and continuous process. All measures we take improve our service quality. Our ambition is to be able to meet the requirements of our customers even better. Sustained quality and the realized optimizations are confirmed by the regular review of the ISO 9001 certificate.

DIN EN ISO/IEC 27001:2017

For CGF AG, confidentiality, availability and integrity of information are of great value. We have taken extensive measures to protect confidential information. Our customers and business partners can rely on resilient information technology (IT).

TISAX AL3

As a service provider for the automotive industry, CGF participates in the TISAX® process. Thus, CGF can guarantee an appropriate IT security level on Level 3 for customers from the automotive industry. The result of this audit can be accessed via the ENX portal with the scope ID SCC4FW: https://portal.enx.com/de-DE/TISAX/.

ISO/IEC 20000-1:2018

CGF AG operates as an effective IT service provider based on the IT Infrastructure Library (Itil) and implements all aspects valid for IT organizations with ISO 20000 certification. This enables it to provide and manage all IT services in defined quality.

ISO 22301:2012

Our goal is to provide our customers with a smooth IT service management. Therefore, we can respond effectively to unexpected interruptions and have had our business continuity management certified with ISO 22301:2012.

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